General Statement

This website is operated by PLAYMAXX (hereinafter referred to as "we" or "this website").

By browsing this website or making purchases on this website, you signify that you have read, understood, and agreed to the terms, policies, and conditions listed on this website. These terms, policies, and conditions are subject to revision without prior notice.

General Terms

PLAYMAXX reserves the right to change the prices of products without further notice. All orders are subject to the sole discretion of PLAYMAXX and acceptance based on availability of stock.

All orders are subject to final confirmation depending on the availability of the respective products. If the products or services ordered through this website are out of stock, this website reserves the right to refuse the order.

Product prices are based on the prices on the day of ordering.

All product photos and images displayed on this website are for convenience and identification purposes only and may differ from the actual size, dimensions, and colors of the products.

PLAYMAXX and you agree that these terms shall be interpreted and governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"). This website reserves the right to modify these terms and conditions at its absolute discretion. In case of any dispute, PLAYMAXX reserves the final decision-making authority.

Personal Data Source

The personal data processed on this website is obtained with your permission and collected through the creation of purchase contracts and completion of electronic orders on the online store.

This website only processes your identifiable information and contact details, which are necessary for the completion of purchase contracts.

The personal data collected on this website is used solely for shipping and accounting purposes, and it is necessary for communication between the parties involved in the contract within the legally required timeframe. Personal data will not be disclosed or transferred to other countries.

Purposes of Data Processing

This website processes consumers' personal data for the following purposes:

• To fulfill the electronic orders created by you (name, address, email, phone number)
• To comply with legal and regulatory obligations arising from the contractual relationship between you and PLAYMAXX
• Personal data is necessary for the completion of purchase contracts. Without personal data, contracts cannot be concluded.

Shipping Terms

1. For local (Hong Kong) orders, regardless of whether they are paid upon delivery or prepaid, we generally use SF Express as the shipping company (for details, please refer to: htm.sf-express.com/hk/tc/).

Please note that if the chosen delivery location for local customers is a warehouse, logistics center at the airport, port, Wan Chai Convention and Exhibition Center, AsiaWorld-Expo, or other special areas, SF Express may charge an additional fee of HKD 300, which will be borne by the customer.

2. Once the products are shipped, ownership of the products transfer from this website to you. If the products are detained by relevant authorities at the destination or during transit, you will be responsible for any losses incurred.

3. After completing the ordering process, you are responsible for any additional fees, taxes, or import document applications required for shipping the ordered products. If the products are shipped to areas or countries outside Hong Kong, the above charges and document application procedures are subject to the laws and regulations of the destination. Our company will not assume any legal responsibility for the mentioned fees and document application procedures.

4. Payment of additional fees, taxes, or registration and application for import licenses related to the products are subject to the import regulations of the destination country. PLAYMAXX must declare the value of the products on the package and provide detailed information about the contents for customs clearance. If you have any questions regarding import duties and regulations in the respective area or country, please contact the local customs.

5. If the products are eventually returned by customs, ownership will revert to PLAYMAXX , and this website will charge shipping fees and additional expenses to compensate for the losses.

Privacy Policy

1. Acceptance of Terms and Amendments

By using or accessing this website, you agree to be bound by these terms of use and any modifications to them, which may be made without notice. Additionally, if you use specific services on this website or through this website, you will be bound by any rules or guidelines applicable to those services, which will be incorporated into these terms of use by reference. Please refer to our privacy policy, which is incorporated into these terms of use by reference.

2.Our Services

Our website and services are provided to you on an "as-is" basis through our website. You agree that the owner of this website reserves the right to modify or terminate this website and its services at any time, without notice, and without assuming any liability towards you or deleting any data you have provided, whether temporarily or permanently. We do not assume any responsibility or obligation for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

3.Your Responsibilities and Registration Obligations

To use this website, you may be required to register on our website and agree to provide accurate information when requested. You expressly agree to our terms of use, which may be modified from time to time and will be provided here.

4. Membership Registration

When registering as a member through this website:

• You must provide PLAYMAXX with accurate, complete, and up-to-date personal information.
• You are responsible for ensuring the security of your username and password used to access the services and for any activities or actions taken using your password. This website cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirement.
• If any changes occur in the personal information provided by you, please log in to this website to update the relevant data to ensure effective communication between you and PLAYMAXX .
• If you discover or suspect unauthorized use or alteration of your login information, you should immediately notify PLAYMAXX , the police, and the relevant bank.

You are responsible for maintaining the confidentiality of your password and are responsible for all uses of your registration, user account, or password, whether authorized by you or not. You agree to immediately notify us of any unauthorized use or your registration, user account, or password.

5. Privacy Policy

The registration data and other personal identification information we may collect are governed by our privacy policy.

6. Your Conduct

You agree that our website may display content that may be offensive or objectionable to you. We are not responsible for any content on this website and are not liable for any errors or omissions. You expressly agree that when using this website or any services provided, you will not:

(a) Provide any content or engage in any conduct that is unlawful, illegal, threatening, harmful, abusive, harassing, stalking, infringing, defamatory, libelous, vulgar, obscene, offensive, pornographic, intended to or disrupts or interferes with this website or any services provided, infects with viruses or other destructive or harmful programming routines that may result in civil or criminal liability, or may violate applicable local, national, or international laws;

(b) Impersonate or misrepresent your association with any individual or entity, forge or otherwise attempt to conceal or misrepresent the origin of any content provided by you;

(c) Collect or gather data about other users;

(d) Provide or use this website and any content or services in any commercial manner or in any unauthorized advertising, including but not limited to spam, junk mail, chain letters, pyramid schemes, or any other form of unauthorized advertising, without our prior written consent;

(e) Provide any content that may result in our civil or criminal liability or constitute or be considered a violation of any local, national, or international law, including but not limited to laws relating to copyrights, trademarks, patents, or trade secrets.

7. Third-Party Services

Third-party products and services may be advertised and/or made available on this website or through this website. The statements regarding products and services provided by third parties are governed by the policies and statements of those third parties. We do not assume any responsibility or liability for any transactions or interactions between you and third parties.

8. Indemnification

You agree to indemnify and hold us, our affiliates, subsidiaries, senior officers, directors, employees, agents, independent contractors, advertisers, partners, and joint ventures harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your actions or your connection with this website or the services, your violation of these terms of use, or any other act related to the infringement of rights of others or parties.

9. Disclaimer

You understand and agree that your use of this website and any services or content provided ("Services") is at your own risk and provided to you on an "as-is" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty, express or implied, that the Services will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable, of any quality, nor do we warrant that any content is safe in any manner of downloading. You understand and agree that we or any participants involved in this service do not provide any form of professional advice and you assume all risks associated with the use of such advice or any other information and we shall have no liability. Some jurisdictions may not allow the disclaimer of implied warranties, and the above disclaimer may not apply to you to the extent it relates to implied warranties.

10. Limitation of Liability

You expressly understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, use, data, or other intangible losses.

This limitation of liability shall apply regardless of whether:

(I) Your use or inability to use the Services results in damages or arises from such;
(II) The cost of substitute goods and/or services obtained through the Services;
(III) Unauthorized access to or alteration of your data transmissions;
(IV) Any third-party statements or conduct related to the Services; or
(V) Any other matter relating to the Services.

In certain jurisdictions, the limitation of liability is not allowed, and therefore, such limitations may not apply to you.

11. Reservation of Rights

We reserve all rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary rights we may have in and to the website, its content, and any goods and services that may be provided. The use of our rights and property requires our prior written consent. We do not provide you with any implied or express licenses or rights, and you have no right to use our website or services for any commercial purposes without our prior written consent.

12. Copyright Infringement Notice

If you believe that your property has been used in any way that constitutes copyright infringement or a violation of your intellectual property rights, you can contact us at the following address: hkplaymaxx@gmail.com.

13. Applicable Law

You agree that these Terms of Use and any dispute arising out of your use of this website or our products or services shall be governed by and construed in accordance with the local laws of the jurisdiction of the headquarters of the owner of this website, without regard to its conflict of laws provisions. By using this website and services, you agree to submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this website is located.

14. Miscellaneous

(i) If any provision of these Terms of Use conflicts with any law and is held invalid by a court of competent jurisdiction, such provision shall be interpreted to reflect the intentions of the parties in accordance with applicable law, and the remainder of these Terms of Use shall remain valid and intact;

(ii) The failure of either party to assert any right under these Terms of Use shall not be considered a waiver of that party's right, and that right will remain in full force and effect;

(iii) You agree that any claim or cause of action arising out of or related to this website or its services must be filed within one (1) year after such claim or cause of action arose or be forever barred, except where prohibited by statute or contrary law;

(iv) We may assign our rights and obligations under these Terms of Use, and we shall be relieved of any further obligations.

15. Acceptance

By continuing to browse or otherwise access this website, you signify your acceptance of the above terms and disclaimer. If you do not agree to any of these terms, please immediately leave this website.

English and Chinese Versions of this Disclaimer

This English version of the disclaimer is a translation of the Chinese version. In the event of any conflict or discrepancy between the two versions, the Chinese version shall prevail.

General Statement

This website is operated by PLAYMAXX (referred to as "we" or "this website").

By browsing this website or making purchases on this website, you indicate that you have read, understood, and agreed to the terms, policies, and conditions listed on this website. These terms, policies, and conditions may be revised at any time without prior notice.

Products or Services

The products or services listed on this website may be subject to availability and can be withdrawn at any time without prior notice due to supply shortages.

PLAYMAXX makes every effort to ensure that the prices and information of the products on the web pages are up to date. This website reserves the right to change the prices of the products without further notice. All orders are subject to PLAYMAXX 's sole discretion and acceptance based on inventory availability.

We make no representations as to whether any products or services listed on this website can be provided to other regions or are suitable for use.

If the payment or other information on the order is unreliable or inaccurate, we have the right to refuse the order or request payment in another appropriate manner.

Product Ownership, Import Documents, Taxes, and Special Fees

The ownership of the products will be transferred from this website to the customer when the products are shipped at the customer's request.

If the products are shipped to areas or countries outside of Hong Kong, the customer may be required to pay additional fees, taxes, or register the products with the destination for import permits. The amount of these charges and the requirements for document applications are subject to the laws of the destination, and PLAYMAXX has no control or ability to predict the amount of such charges.

We are not responsible for any of these payments or document applications.

By completing the ordering process, the customer accepts these terms and is responsible for all additional fees, taxes, or document application matters related to the ordered products.

If the products are returned due to taxes or other issues, the customer will need to pay additional shipping fees or handling charges before the products are resent.

Online Payment

PLAYMAXX accepts PayPal and Stripe as payment methods. With credit card shopping protection services such as VISA Verification Service and Mastercard SecureCode, you can use a credit card with a password or security code for shopping. The credit card used for shopping must be valid and in your own name. This website reserves the right to terminate orders. We are not responsible for any credit card errors.

We may set credit limits for individual customers from time to time and have the right to restrict sales, including the right to refuse sales to any customers.

You must pay the full amount at the time of submitting the order. If you are unable to make the payment, we will not accept the order.

We have the right to change the payment terms of any order without prior notice.

We have the right to publish notices through the website, email, and any other public communication methods to change the payment methods for online products.

If payment for any order has been made but the order is not accepted by us, you will be entitled to a refund in the form of a credit card refund.

We are not responsible for any losses, damages, costs, or expenses incurred by you or any other person due to delays in the refund process mentioned above.

Delivery and Transportation Terms

Hong Kong Region

1. For local (Hong Kong) orders, regardless of whether they are cash on delivery or prepaid, we generally use SF Express as the transportation company (for details, please refer to: htm.sf-express.com/hk/tc/).

Please note that if the delivery location chosen by the local customer is a warehouse, logistics center at the airport, pier, Wan Chai Convention and Exhibition Center, AsiaWorld-Expo, or other special areas, SF Express may charge an additional fee of HKD 300, which will be borne by the customer.

2. Once the products are shipped, the ownership of the products is transferred from our website to you. If the products are detained by the relevant departments at the destination or during transit, you will be responsible for any losses incurred.

3. In the event of force majeure, the delivery service will be suspended. The delivery date will be rescheduled.

4. If the goods are returned to our company due to incorrect delivery address or other reasons, we will notify the recipient of the method to collect the goods. If the goods are not collected within one month, we reserve the right to dispose of the goods without further notice.

5. We do not deliver goods to post office boxes or hotels.

6.Your personal information will only be used for delivery purposes. We will comply with the "Personal Data (Privacy) Ordinance" in handling your personal information.

Overseas Region

1.Once the products are shipped, the ownership of the products is transferred from our website to you. If the products are detained by the relevant departments at the destination or during transit, you will be responsible for any losses incurred.

2. After completing the ordering process, you are responsible for any additional fees, taxes, or import document application required for shipping the ordered products. If the products are shipped to areas or countries outside Hong Kong, the above charges and document application will be determined by the laws and regulations of the destination. Our company will not be liable for the above fees and document application procedures.

3.Due to the payment of additional fees, taxes, or the need to register or apply for import permits for the products in the destination, PLAYMAXX needs to declare the value of the products on the outside of the package and provide details of the products for customs clearance purposes. If you have any questions about import duties and regulations in the relevant areas or countries, please contact the local customs.

4. If the products are eventually returned by customs, the ownership will be transferred back to PLAYMAXX , and our website will charge shipping fees and additional fees to compensate for the loss.

5. In the event of force majeure, the delivery service will be suspended. The delivery date will be rescheduled.

6. If the goods are returned to our company due to incorrect delivery address or other reasons, we will notify the recipient of the method to collect the goods. If the goods are not collected within one month, we reserve the right to dispose of the goods without further notice.

7. We do not deliver goods to post office boxes or hotels.

8. Your personal information will only be used for delivery purposes. We will comply with the "Personal Data (Privacy) Ordinance" in handling your personal information.

Force Majeure

PLAYMAXX shall not be responsible for any delay or failure to perform due to circumstances beyond its control, including but not limited to fire, flood, accidents, riots, war, government intervention, embargoes, strikes, labor disputes, equipment failure, or any other causes or events beyond the control of PLAYMAXX .

Returns/Refunds

The following cases are not accepted for product returns, exchanges, or refunds:

1. Products with original factory quality control issues for which we cannot provide refunds or exchange services.
   
2. No proof of purchase from this website.
3. The product has already been shipped and is in transit.
4. The related product has not been returned for verification.
5. Any free gifts, giveaways, or trial-size products.
6. The product packaging is incomplete, damaged, or soiled without affecting the actual product.
7. Rejection of the product itself due to personal preferences.
8. In case of disputes, PLAYMAXX has the final decision-making authority.

Purchases made through third-party retailers:

Please note that the above return/refund policy only applies to cases where orders were placed directly on the PLAYMAXX official website. If you have any questions regarding PLAYMAXX products purchased through third-party retailers, please contact the respective distributors or retailers directly for inquiries or assistance.